Less chaos.
Lower costs.
A support operation
that runs.

Anja advises and supports us across all things customer support — from day-to-day operations and workflows to analytics, tool optimization, and AI solutions. She has a sharp eye for structure and brings best practices we can put into action right away. Working with her is straightforward and reliable. Our customer support is noticeably more organized now. We can see at a glance which requests come in most frequently, and we finally have a clear, easy-to-read dashboard.

Anja has been with us since the very beginning of our brand launch, and we have worked together for about three years. Throughout this time, she has proven to be totally reliable, proactive, and an excellent communicator. She successfully led a team of up to six customer service agents and consistently took ownership of her responsibilities. Whenever we wanted to implement something new, Anja took the initiative to learn what was needed and put effective processes in place. From Gorgias AI agent, to automation, return processes, macros etc. Her dedication, adaptability, and leadership have been a huge asset to our team. We have been incredibly lucky to have her, and I can confidently say that anyone who gets the chance to work with her will be just as fortunate. I 100% recommend Anja.

Working with Anja completely changed how we run customer support. Before, everything escalated to me. Now the team has a full agent handbook covering expectations, escalations, and workflows. She reworked our entire Gorgias setup, built contact reason and cancellation tracking so we finally have real data, and what stood out most was how quickly I went from having no visibility to having a clear, one-click overview of team performance. Anja thought beyond the brief, flagged things I hadn't noticed, and delivered work I'm confident building on.

Our growth to 1 million customers came fast, faster than support could keep up with. That's where Anja came in. As we scaled, she scaled with us, optimizing Gorgias, implementing AI, improving reporting visibility, and helping us better understand our customers. Today, our processes are documented, backlogs are gone, and our Trustpilot score has maintained a stable 4.5+ rating. With Anja's help, our customer sentiment now aligns much more closely with the values that drive us.

We brought Anja in before launch, which turned out to be the right call. Starting from scratch, she built our entire Gorgias setup, including channels, rules, views, contact reasons, and training videos so the team could hit the ground running. She also reviewed our FAQs and delivered a CS handbook that went well beyond what we'd asked for. Beyond the quality of her work, Anja was a genuine pleasure to work with. She is incredibly kind, highly responsive, and always willing to jump on a video call to ensure everyone was aligned and understood the deliverables. Her communication, attention to detail, and proactive approach gave us confidence every step of the way. We're going into launch knowing our support operation is ready, and a big part of that is thanks to Anja's expertise and dedication.